Expensive electronic licensed content promises easy access to vast quantities of digitized material, but its use is restricted by both copyright and licensing agreements. Text and Data-Mining on Licensed Collections includes a discussion and demonstration of Robots Reading Vogue, a project of the Yale University Library DHLab, which is an effort to build digital humanities tools on top of a restricted archive, allowing exploration and experimentation on 400,000 pages of Vogue magazine while still respecting copyright.
At a time when many libraries continue to experience low reference activity, the University of Texas at San Antonio Libraries have seen a 489% increase in chat usage from 2013 (4,600 questions) to 2015 (27,000 questions), after implementing Zopim, a proactive, context-sensitive chat system. Transformational Online Reference with a Proactive, Context-sensitive Chat System: Using Triggers to Encourage Patrons to Ask Questions provides information about the configuration and management of the system and the changes in chat staffing to support the high-demand service.
Previously-released videos from this meeting: